Ordering & Shopping
How can I place an order?
Simply browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout. Enter your delivery details and choose your preferred payment method to complete your order.
Do I need an account to place an order?
No. You can place an order as a guest without creating an account. However, creating an account makes it easier to track orders and manage your details.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.
How will I know that my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation with your order details. You may also receive updates as your order moves through processing and delivery.
Products & Sizing
How do I choose the right size?
Please refer to the size guide available on the relevant product page before placing your order. We recommend comparing the measurements with a garment you already own for the best fit.
Are the colours of products exactly as shown in the pictures?
We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen, display settings, lighting, and photography conditions.
Are DhagaPosh products ready to wear?
Product availability varies by collection. Each product page clearly mentions whether the item is ready-to-wear, unstitched, or belongs to another collection.
Will the product look exactly like the pictures?
We aim to represent every product as accurately as possible through detailed photography and descriptions. Minor variations in colour, texture, or finish may naturally occur due to fabric characteristics and screen settings.
Delivery
Where does DhagaPosh deliver?
We currently deliver across Pakistan. Delivery availability and charges may vary depending on your location.
How long will my order take to arrive?
Delivery times can vary depending on your location, product availability, and order volume. Estimated delivery information is provided during the ordering process or communicated with your order updates.
How can I track my order?
Once your order has been dispatched, tracking information may be shared with you so you can follow its delivery progress.
What happens if I am not available when my order arrives?
Our delivery partner may attempt to contact you or make another delivery attempt. Please ensure that your provided phone number and address are accurate and reachable.
Can I change my delivery address after placing an order?
Please contact us immediately if you need to update your delivery address. We can only make changes before the order has been dispatched.
Payments
What payment methods do you accept?
Available payment methods are displayed at checkout. Payment options may vary depending on your location and current availability.
Is my payment information secure?
We take reasonable measures to protect your information and use secure payment processes when handling online transactions.
Do you offer Cash on Delivery?
Cash on Delivery availability may depend on your location and current order policies. Available payment methods will be shown at checkout.
Returns & Exchanges
Can I return or exchange an item?
Returns and exchanges are subject to our current return policy and eligibility requirements. Please review our Returns & Exchanges policy before sending an item back.
What condition must an item be in for a return or exchange?
Items must generally be unused, unworn, unwashed, and in their original condition with tags and packaging intact. Certain products may have different eligibility requirements.
Can I return a sale or discounted item?
Return and exchange eligibility may vary for sale, discounted, promotional, or clearance items. Please check the applicable terms before placing your order.
What should I do if I receive a damaged or incorrect item?
Please contact our customer support team as soon as possible with your order details and clear photographs of the issue. We’ll review the matter and guide you through the next steps.
Customer Support
How can I contact DhagaPosh?
You can reach our customer support team through the contact details provided on our website. We’re here to help with questions about products, orders, sizing, delivery, and more.
What information should I provide when contacting support?
For order-related questions, please include your order number and the phone number or email address used when placing the order. This helps us assist you more quickly.
I have a question that isn’t answered here. What should I do?
No problem. Get in touch with our team and we’ll be happy to help.
Still Have Questions?
We’re only a message away.
Whether you need help choosing a size, checking an order, or simply want to know more about a product, our team is here to make your DhagaPosh experience easy and effortless.